Responsibilities
- Assist in verifying and updating the IT database by cross-referencing physical assets and ensuring data accuracy.
- Update records, correct inaccuracies, and maintain comprehensive documentation of IT assets.
- Resolve low-priority tickets in the IT ticketing system, including basic troubleshooting, software installations, and user support.
- Conduct routine maintenance tasks to reduce the backlog of low-priority IT tickets and enhance the IT team’s efficiency.
- Help in identifying and filtering unused or obsolete IT devices for proper documentation and potential decommissioning.
Requirements
- Willing to fully WFO in Agate HQ (Mon-Fri).
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
- Strong interest in IT asset management and technical support
- Basic knowledge of IT infrastructure, including databases, software, and hardware components.
- Excellent attention to detail and organizational skills to maintain accurate records.
- Strong problem-solving skills with a proactive attitude toward resolving technical issues.
- Good communication skills to collaborate with team members and provide user support.
- Ability to work independently and effectively within a team setting.
What you get
- Paid internship fee.
- Opportunity to learn from experienced professionals in the game development industry.
- Semi-flexible working hours.
- Opportunity to meet other interns.
- Experience working in a game development environment.
- Opportunity to participate in fun internal events.
How to Apply
Interested to be our team? Don’t miss out on this opportunity! Click the link below to apply and show us what you’ve got!
*If the “Apply Now” button is not working, please directly apply to s.agate.id/internship
What you get while working with us…
In addition to competitive remuneration and extensive benefits, we offer:
- Standard Package:
Competitive rewards include an annual religious holiday allowance (THR) that is given if the crew’s contract is still active and extends through the religious holiday. Additionally, comprehensive insurance coverage (BPJS Tenaga Kerja, BPJS Kesehatan) is provided. - Device and Software:
Capable devices and relevant software licenses to support our high-performance team. Please note that this benefit is provided on a case-by-case basis and will be determined based on your role within the company and the requirements of your position. - State-of-the-Art Office Space:
Our office is designed for collaboration among crews, and features facilities such as a gym and tatami room. Additionally, we provide additional perks such as complimentary lunch and coffee, as well as shuttle services to make commuting more convenient. - Work Hour Flexibility:
Our hybrid system offers a flexible approach to work, allowing for a combination of WFO and WFH work schedules. We also provide semi-flexible working hours and replacement hours to accommodate individual needs and unexpected situations. - Paid Overtime:
While we do not condone nor encourage overtime, we offer fair hourly compensation should overtime be necessary. - Collective Leave:
We understand the importance of time off. That’s why we have implemented collective leave, which follows a synchronized time-off period for all employees based on Indonesian government policy.
In addition to competitive remuneration and extensive benefits, we offer:
- Standard Package:
Competitive rewards, a religious holiday allowance (THR), and insurance coverage (BPJS Tenaga Kerja, BPJS Kesehatan, private insurance*). - Device and Software:
Capable devices and relevant software licenses to support our high-performance team. - State-of-the-Art Office Space:
Our office is designed for collaboration among crews, featuring facilities like a gym and tatami room, as well as additional perks such as complimentary lunch and coffee and shuttle services to make commuting more convenient. - Work Hour Flexibility:
Our hybrid system provides a flexible approach to work, allowing for a combination of WFO and WFH work schedules. We also offer semi-flexible working hours and replacement hours to accommodate individual needs and unexpected situations. - Paid Overtime:
We do not condone nor encourage overtime, but we offer fair hourly compensation should overtime is needed. - Annual, Special Paid Leave, and Claimable:
In addition to the regular paid leave, we provide paid leave for special occasions (paid sick leave, menstrual leave, marriage leave, maternity and paternity leave, bereavement leave, etc). Every February, crews can also cash out their unused annual leave from the previous year. - Learning and Development:
Mentoring by experts in the game industry or respective fields; premium access to learning materials, regular knowledge-sharing sessions, and a tailored personal development plan. - Career Growth Transparency:
Our culture provides room for crews to grow indefinitely based on continuous feedback and recognition, with fair promotions, raises, and role transitions to help our crews reach their full potential. - Job Security:
High-performing crews may get on a fast track to a permanent employment contract (PKWTT). - Well-being Programs:
Regular well-being check-ups, internal team-building activities, and company-wide events to maintain crews’ mental health and reduce burn-out risks.
*Limited benefit for grade 5+ non-trainee
