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Customer Service / Game Admin

Operating more than 5 active mobile games, we are looking for a motivated and enthusiastic individual to join our team as Customer Service/Game Admins that will serve and help our community in a professional and friendly manner. Ideally, you should possess analytical and conflict-handling skills, attentiveness, deep knowledge of the products, and the ability to ‘read’ customers.

We offer a dynamic studio comprising of self-motivated teams in a fast decision-making environment, allowing you to be impactful and develop professionally.

Responsibilities

  • Meet response times associated with service related incidents
  • Monitor and reply inquiries or requests through customer ticket’s dashboard.
  • Handle all legitimate suggestions or complaints received from its users promptly upon receipts through appropriate procedures
  • Appropriate notification to customer for any scheduled maintenance or updates
  • Investigation of all reported bugs and errors
  • Report daily community feedback to operation team
  • Work closely with Community Manager to ensure user satisfaction and engagement

Administrative Requirements

  • Not currently active in school or college
  • Able to work full-time at Agate HQ (Bandung, Indonesia)

Requirements

  • Knowledge and passion for games, especially mobile games
  • Male/female
  • MUST BE a people person. You will be constantly engaging with users and must enjoy that!
  • Have a good sense of humor is a MUST
  • A strong interpersonal communication skills
  • Fluent in English (especially written), additional language is a plus
  • Highly motivated, open minded, enthusiastic and positive attitude
  • Ability to manage time, organize task, and prioritize effectively in a fast-paced environment
  • Minimum 1 year experience as customer service, game master or game admin

 

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We’re looking for people who will make our culture even better. If that sounds like you, we’d love to hear from you.

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