Customer Service / Game Admin

Operating more than 5 active mobile games, we are looking for a motivated and enthusiastic individual to join our team as Customer Service/Game Admins that will serve and help our community in a professional and friendly manner. Ideally, you should possess analytical and conflict-handling skills, attentiveness, deep knowledge of the products, and the ability to ‘read’ customers.

We offer a dynamic studio comprising of self-motivated teams in a fast decision-making environment, allowing you to be impactful and develop professionally.


  • Meet response times associated with service related incidents
  • Monitor and reply inquiries or requests through customer ticket’s dashboard.
  • Handle all legitimate suggestions or complaints received from its users promptly upon receipts through appropriate procedures
  • Appropriate notification to customer for any scheduled maintenance or updates
  • Investigation of all reported bugs and errors
  • Report daily community feedback to operation team
  • Work closely with Community Manager to ensure user satisfaction and engagement

Administrative Requirements

  • Not currently active in school or college
  • Able to work full-time at Agate HQ (Bandung, Indonesia)


  • Knowledge and passion for games, especially mobile games
  • Male/female
  • MUST BE a people person. You will be constantly engaging with users and must enjoy that!
  • Have a good sense of humor is a MUST
  • A strong interpersonal communication skills
  • Fluent in English (especially written), additional language is a plus
  • Highly motivated, open minded, enthusiastic and positive attitude
  • Ability to manage time, organize task, and prioritize effectively in a fast-paced environment
  • Minimum 1 year experience as customer service, game master or game admin



We’re looking for people who will make our culture even better. If that sounds like you, we’d love to hear from you.

Apply Now